FAQ

How Long does it take to ship?

Items that are in stock, that do not have a name or a custom photo will ship with handling time of 2 days. Time of delivery depends on the shipping at checkout. Custom items that have name or custom photo takes a WEEK to be made then shipped.

How do I place a custom order?

Custom Design orders can be ordered by clicking here

You have the option to choose from a Mens, Women or kids jacket. The price will Vary depending on the item you choose.

In the details you will list the size of the item needed and any details you want added to the jacket

You also have the option to upload photos . You can upload your real photo or any photo that would help us design your item.

Once the order is paid for we will send you a mock up (drawing) Via email or text for you to approve the design . Once the design is approved we will start making your order.

How long does Custom orders take to ship?

Custom orders time frame vary depending on events like holidays . They can take up to 1-2 weeks to be made and then shipped with the shipping brought at checkout. We also have the option to rush an order under the custom design link. You would need to put in the date its needed by.

Can items be returned?

Roserebelles is a small company . All orders are put to buying material . We do not offer refunds unless we made a mistake on a item, then we will take full responsibility.  Items that are custom made with a name or photo and custom size can not be exchanged or refunded. Stock items can be exchanged for a different size.

Are jackets the only item that can be done custom?

No Roserebelles can make any item. Tops, sweaters, sweatsuits, Sets, sweats, jerseys and shorts in any design .

Do your offer Wholesale?

Yes we do offer whole sale, and drop shipping. We also help start up brands with there clothing line.

Is It free shipping?

We offer Free shipping over 60$. We do not offer free shipping on international orders.

Can a kids item that I like be made in men or women?

Yes all items seen in any category can be made in Men women or kids.

How will I purchase if I do not see it in the category ?

Use the custom design link upload the photo of the item you want and any other details such as name etc. you want added and we will make the item for you.

Do you offer custom shoes?

Not as yet, but we are testing some that should be on release Oct 1 2019

Where are you shipping from?

We are located in New York, so all items will be made and shipped from here.

What is Roserebelles.com Phone number?

Our main line is 3366121873 our secondary phone number is 3478448371

Do you offer coupons? Or Discounts?

Yes we do! sign up for email updates